Returns & Refunds Policy

RETURNS & REFUNDS POLICY

At Whitelotustees.com, we take pride in the quality of our custom-printed products and strive for 100% customer satisfaction. Due to the personalized nature of custom apparel, our policy for returns and refunds is specific.

Please read this policy carefully before placing an order.

 

1. ELIGIBILITY FOR RETURNS AND REFUNDS

 

Custom-Printed Products (T-Shirts, Hoodies, etc.) are NOT eligible for returns or refunds UNLESS the product is deemed defective or the order was fulfilled incorrectly by Whitelotustees.com.

 

A. Acceptable Reasons for Refund/Return (Our Error):

 

We will accept returns and process refunds/replacements if the product has one of the following defects:

  1. Product Defect: The item is physically damaged, torn, stained, or has a manufacturing flaw (e.g., stitching errors) upon arrival.

  2. Printing Error: The print quality is significantly flawed (e.g., blurry, peeling, incorrect colors that differ drastically from the final mock-up approved by the customer).

  3. Incorrect Fulfillment: The final product received differs from the confirmed order details (e.g., wrong size, wrong color shirt, wrong design printed).

 

B. Non-Acceptable Reasons for Refund/Return (Customer Error):

 

We DO NOT offer refunds or returns for issues arising from customer error, including:

  • Incorrect Size Ordered: Customers must refer to our detailed size charts before ordering.

  • Customer Change of Mind: Orders cannot be returned simply because the customer no longer wants the product.

  • Design/Artwork Error: Errors in the design (typos, incorrect spelling, low-resolution files) that were present in the final digital mock-up approved by the customer.

  • Minor Color Variation: Slight variations between the color displayed on the customer's screen (due to monitor settings) and the final printed product color.

 

2. RETURN AND REFUND PROCESS

 

 

A. Initiation of Request:

 

The customer must notify Whitelotustees.com of a defective or incorrect order within [7] days of the delivery date. To initiate a request:

  1. Contact our Customer Support team.

  2. Provide your Order Number.

  3. Clearly state the reason for the return/refund request.

  4. Attach clear photographic evidence of the defect, damage, or incorrect item (essential for processing).

 

B. Review and Authorization:

 

Our team will review the claim and the provided evidence. If the return is approved:

  • We will issue a return merchandise authorization (RMA) number and provide instructions on how to return the item (if necessary).

  • We reserve the right to request the return of the defective product before issuing a refund or replacement.

 

C. Solution Offered:

 

Upon validation of the claim (Whitelotustees.com error):

  • Replacement: We will prioritize re-printing and shipping a replacement product at no extra cost.

  • Full Refund: If re-printing is not possible or desired by the customer, a full refund for the cost of the item and original shipping will be processed.

 

3. TIMING FOR REFUNDS

 

Once a refund has been approved, the following processing times apply:

  • Processing Time: Refunds are typically processed within [5-10] business days of the approval date.

  • Banking Time: Please note that the time it takes for the funds to be credited back to your account is subject to your bank or payment provider’s policies (usually 3-7 business days).

 

4. SHIPPING COSTS FOR RETURNS

 

  • Whitelotustees.com Error: If the return is due to our error (defect or incorrect fulfillment), we will cover all associated return shipping costs.

  • Customer Error: Return shipping costs for any accepted non-defective returns (on rare exceptions) are the responsibility of the customer.